The Country Universities Centre: CUC Student Experience Survey Summary – Semester 1 2021

Resource Category: General Resources
Year of publication: 2021
Type: Research
Equity group: Aboriginal and/or Torres Strait Islander, First-in-Family, General/all students, Low socioeconomic status, Mature age, Online students, Regional and remote
Sector: Higher education, Vocational education and training

Abstract

The Country Universities Centre (CUC) administer a survey to CUC students (who are registered at all of the CUCs) to gain an understanding of the students’ experiences studying at a CUC and to inform areas of improvement in service delivery. This summary provides some findings from the survey of 375 CUC students about their experiences in semester 1, 2021.  

Summary

The Country Universities Centre (CUC) administer a survey to CUC students (who are registered at all of the CUCs) to gain an understanding of the students’ experiences studying at a CUC.  The aim of the survey is to inform areas of improvement in service delivery, and to document the impact the CUC has on students. The survey asks for feedback from students in six areas of operations: 

  • General CUC 

  • Wrap around support 

  • Learning Skills Advisors (LSAs)

  • Academic success

  • Learning community

  • Facilities and safety  

In relation to Semester 1, 2021, 375 students completed the survey, out of a possible 1,145 students who registered with the CUC network. This is a 33% response rate. Where possible questions have been aligned with national data, such as the Quality Indicators of Learning and Teaching (QILT), to provide benchmarks for CUC performance. Other questions relate to key performance indicators, documenting early signals of progress in these areas. The results reported are “percent positive response” calculated using the first two answers of a Likert scale with five possible answers, or where appropriate, a Likert scale with four possible answers. Additionally, several qualitative questions were asked of students to capture their perceptions, thoughts, and feelings while studying with the CUC and to provide an avenue to suggest improvements.  

Highlights include: 

  • 94% of the survey participants believe the CUC has made it easier to stay, study or work in their community

  • 91% of CUC survey participants felt that using the CUC helped to improve their academic results 

  • 99% found CUC staff to be very or extremely helpful 

  • 92% are more likely to continue with their studies as a result of the help that they received from the CUC 

  • 99%  are likely to recommend the CUC to other people.